Your Feedback

Your Feedback, Our Priority

Patients First is at the heart of every decision we make. Our goal is to ensure every patient experiences the highest standard of care throughout their journey with us. To achieve this, we rely on your feedback as a patient.

Your feedback enables us to listen, learn and adapt what we do, when necessary. The results are more positive healthcare experiences and a better outcome for future patients. With your guidance, we can continuously improve on how we deliver patient care.

How to provide feedback…

How you provide feedback is entirely up to you. You can talk to us in person, on the phone, by email or fill in our online patient survey.

Filling in our anonymous patient survey

A few days after your hospital discharge, you will receive an email which will contain a link to a survey to fill out. This email comes from Cemplicity, a healthcare survey company that collects surveys from hospitals around the world, so you know your feedback is secure.

The results are reported to us and guide us daily in our efforts to improve. This may be done anonymously; you may also request to be contacted regarding your feedback.

Discussions with your Healthcare team

Whilst at the hospital, if you have any questions or want to address any issues, please talk to the staff looking after you. If the issue is not resolved, please ask for it to be escalated to the Team Leader, then the After Hours Manager and lastly the Department Manager.

If you are concerned about the condition of your loved one deteriorating, you can activate the REACH protocol by pressing the red emergency button.

For further information on REACH, click here.

Talking to our Quality Manager

If you would prefer to communicate with someone in authority, who is not in your healthcare team, call or email the Quality Manager.
  • 8am to 4pm – Monday to Friday
  • info@lakeviewprivate.com.au

Reporting to the Health Care Complaints Commission

Should you want to escalate an issue, fill in an online complaint at www.hccc.nsw.gov.au or call 1800 043 159 for further information.
  • 17-19 Solent Circuit,
    Norwest NSW 2153
We acknowledge the Darug people as the Traditional Custodians of the land upon which Lakeview Private Hospital rests.
We acknowledge the Elders, both past, present and emerging.
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