My Healthcare Rights

Please be aware that you have these rights before, during and after your hospital admission.

 I have a right to:

Access

  • Healthcare services and treatment that meets my needs

Safety

  • Receive safe and high-quality care health care that meets national standards
  • Be cared for in an environment that is safe and makes me feel safe
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Respect

  • Be treated as an individual, with dignity and respect
  • Have my culture, identity, beliefs and choices recognised and respected

Partnership

  • Ask questions and be involved in open and honest communication
  • Make decisions with my health care provider, to the extent that I choose and am able to
  • Include the people that I want in planning and decision making

Privacy

  • Have my personal privacy respected
  • Have information about me and my health kept secure and confidential
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Give Feedback

  • Provide feedback or make a complaint without it affecting the way that I am treated
  • Have my concerns addressed in a transparent and timely way
  • Share my experience and participate to improve the quality of care and health services

Information

  • Clear information about my condition, and the possible benefits and risks of different tests and treatments, so I can give my informed consent
  • Receive information about services, waiting times and costs
  • Be given assistance, when I need it, to help me to understand and use health information
  • Access my health information
  • Be told if something has gone wrong during my healthcare, how it happened, how it may affect me and what is being done to make care safe
  • Australian Charter of Healthcare Rights
  • 17-19 Solent Circuit,
    Norwest NSW 2153
We acknowledge the Darug people as the Traditional Custodians of the land upon which Lakeview Private Hospital rests.
We acknowledge the Elders, both past, present and emerging.
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Australian Charter of Healthcare
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