Lakeview Rehab recently celebrated a major milestone with the presentation of its inaugural Director of Nursing Award. The honour was awarded to Rehab Nurse J. Lo, whose exceptional care and dedication exemplify the core values of the Patient’s First philosophy.
The award was based on heartfelt feedback from patients, collected through the Cemplicity platform—a tool that captures real-time insights from those receiving care. Patients consistently praised J. Lo’s compassionate, patient-centred approach, highlighting her unwavering commitment to their well-being, both inside and beyond the clinical setting.
A long-serving member of the nursing profession, Rehab Nurse J. Lo has always placed patient care at the heart of her practice. Known for her foresight, attentiveness, and approachable manner, she creates an environment where patients feel truly seen, heard, and supported. Many describe her not just as a nurse, but as a partner in their recovery journey.
“I’ll say a massive thank you. J. Lo, my primary nurse, has been just the best nurse ever! She’s been so great in assisting me with anything I need—always with a smile and a little joke to make me laugh. Her enthusiasm has made my stay that much better.” – Patient testimonial
At Lakeview Rehab, the Patient’s First philosophy is more than a motto—it’s a guiding principle embedded in every aspect of care. Rehab Nurse J. Lo embodies this ethos, delivering not only clinical excellence but also holistic care that supports patients’ emotional and psychological well-being.
This recognition follows in the footsteps of another outstanding team member, Rehab Nurse Jack Fajardo, who was named Employee of the Year in 2023 for his exemplary service. Together, their achievements reflect the strength, compassion, and dedication of the Lakeview Rehab nursing team.
The Director of Nursing Award marks the beginning of a new tradition—one that honours staff who go above and beyond to uphold the Patient’s First philosophy, ensuring that patients remain at the heart of every decision at Lakeview Private Hospital.
